Privacy Policy
Last Updated: 7/29/24
Introduction
Welcome to Direct Detail Supply ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.directdetail.supply www.directdetailsupply.com use our services, or interact with our platforms, including Meta, Instagram, Facebook, TikTok, and Order Printer Templates.
**2. Information We Collect
We may collect personal information directly from you, from third parties, and automatically through your use of our services.
**2.1 Information You Provide**
- **Personal Identification Information**: Name, email address, phone number, shipping and billing address.
- **Payment Information**: Credit card details, payment methods.
- **Order Information**: Products purchased, order value, delivery details.
- **Account Information**: Username, password, purchase history, preferences.
**2.2 Information We Collect Automatically**
- **Usage Data**: IP address, browser type, device information, pages visited, time spent on pages.
- **Cookies and Tracking Technologies**: We use cookies, web beacons, and similar tracking technologies to collect data about your interactions with our site and services.
**2.3 Information from Third Parties**
- **Social Media**: If you interact with us through Meta, Instagram, Facebook, or TikTok, we may collect information such as your social media profile, likes, shares, and interactions.
- **Order Printer Templates**: We may collect data related to your orders and printing preferences.
**3. How We Use Your Information**
We use your information to provide, maintain, and improve our services, including:
- **Order Processing**: To process and fulfill your orders, manage payments, and provide customer support.
- **Communication**: To communicate with you about your orders, provide updates, and respond to inquiries.
- **Marketing**: To send you promotional materials, newsletters, and offers that may be of interest to you.
- **Personalization**: To personalize your shopping experience and recommend products.
- **Analytics**: To analyze usage trends and improve our website and services.
- **Security**: To protect our users and services from fraud, abuse, and unauthorized access.
**4. How We Share Your Information**
We do not sell your personal information. We may share your information with:
- **Service Providers**: Third-party vendors who assist with payment processing, order fulfillment, shipping, and marketing.
- **Social Media Platforms**: Meta, Instagram, Facebook, and TikTok, if you choose to interact with us through these platforms.
- **Compliance with Law**: If required by law or to protect our rights and comply with legal processes.
**5. Your Choices**
You have the following rights regarding your personal information:
- **Access and Update**: You can access and update your personal information through your account settings.
- **Opt-Out**: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.
- **Cookies**: You can manage your cookie preferences through your browser settings.
**6. Security**
We use reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
**7. Children's Privacy**
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
**8. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated date.
**9. Contact Us**
If you have any questions about this Privacy Policy, please contact us at:
Direct Detail Supply
Email: directdetailsupply@gmail.com
Phone: 408-927-5200
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Direct Detail Supply
1250 Alma Ct
San Jose, CA 95112
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This Privacy Policy is effective as of 2/20/24
We Service and Repair all Mytee® Machines and Upholstery Tools!
D.D.S. Service FAQ
How Do I Schedule my Repair?
You can call us from 9am-5pm to schedule a time to drop off your machine or you can fill out the contact form below to schedule via email.
How Much Will It Cost?
D.D.S. Charges an hourly rate of $144.95 per hour. Our minimum repair charge is one hour. Depending on the issue described, we can give a generate quote via email of over the phone.
What's The Average turnaround For Repair?
If we have the parts in-stock, it can take 1-2 business days. If need need to special order parts, it can take up to 7-10 business days.
Does My Repair Have A Warranty?
Yes! D.D.S. offers a 30 day labor warranty on any part that was repaired.
What If My Machine Is Still Under Warranty?
As an authorized Mytee® Service Center, your machine might be eligible for warranty coverage. We contact Mytee® and handle all service claims.
**Proof of purchase is required**
Schedule For Service
Direct Detail Supply
1250 Alma Ct San Jose, CA 95112
PLEASE CALL TO MAKE AN APPOINTMENT
Monday - Saturday - By Appointment Only.
Sunday, Closed
