Return Policy
15-Day Return Policy
Last Updated: 7/29/24
Thank you for shopping at Direct Detail Supply. We value your satisfaction and aim to provide you with high-quality products. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
You have 15 calendar days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Restocking Fee
A 15% restocking fee will be applied to all returned items. This fee will be deducted from your refund.
3. Return Shipping
Return shipping costs will be the customer's responsibility. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
4. Process for Returning Items
To return an item, please follow these steps:
- Contact our customer service at [Your Email Address] to initiate a return. Please include your order number and the reason for the return.
- Our customer service team will provide you with a return authorization and the return shipping address.
- Pack the item securely in its original packaging and include any accessories, manuals, and documentation.
- Ship the return package to the address provided by our customer service team.
5. Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your return. We will inform you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be the purchase price minus the 15% restocking fee. Please note that shipping costs are non-refundable.
6. Non-Returnable Items
Certain items are non-returnable. These include:
- Gift cards
- Downloadable software products
- Items marked as final sale
7. Contact Us
If you have any questions about our return policy, please contact us at:
Direct Detail Supply
Email: directdetailsupply@gmail.com
Phone: 408-927-5200
This Return Policy is effective as of 02/20/24.
Feel free to adjust the contact information and any other specific details to fit your business needs.
We Service and Repair all Mytee® Machines and Upholstery Tools!
D.D.S. Service FAQ
How Do I Schedule my Repair?
You can call us from 9am-5pm to schedule a time to drop off your machine or you can fill out the contact form below to schedule via email.
How Much Will It Cost?
D.D.S. Charges an hourly rate of $144.95 per hour. Our minimum repair charge is one hour. Depending on the issue described, we can give a generate quote via email of over the phone.
What's The Average turnaround For Repair?
If we have the parts in-stock, it can take 1-2 business days. If need need to special order parts, it can take up to 7-10 business days.
Does My Repair Have A Warranty?
Yes! D.D.S. offers a 30 day labor warranty on any part that was repaired.
What If My Machine Is Still Under Warranty?
As an authorized Mytee® Service Center, your machine might be eligible for warranty coverage. We contact Mytee® and handle all service claims.
**Proof of purchase is required**
Schedule For Service
Direct Detail Supply
1250 Alma Ct San Jose, CA 95112
PLEASE CALL TO MAKE AN APPOINTMENT
Monday - Saturday - By Appointment Only.
Sunday, Closed
