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D.D.S. - Doctors Orders!

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DDS Repairs Mytee® Extractors, Big or Small, We Repair Them All!

Repair FAQ's

How do I get my machine repaired?

You start by scheduling a time to drop off your machine. Or, if we're in your area during a delivery, we can contact you to meet at a nearby location free of charge. We have customers in the North Bay, East Bay, and South Bay Area.

How much does it cost?

Our shop labor rate is $145 per-hour plus any parts needed to complete the repair.

The initial diagnosis time is applied toward the repair as well. Don't worry, we don't make any unauthorized repairs without customer approval.

Parts repairs and based on Mytee® suggested repair times.

What's the average turnaround time?

We stock a wide verity of Mytee® parts unless backordered, if parts are in-stock our average repair times are 2-3 days.

If parts need to be ordered it can be from 7-10 days (some parts are backordered by Mytee and out of our control, customers will be notified ahead of time should this be the case)

What if my machine is under warranty?

Proof of purchase date with serial and warranty information will need to be provided. Once verified DDS will charge labor/parts required to repair your machine.

This process will be approved my Mytee® prior to any repairs.

What if I can't afford to repair my machine?

DDS offers a buyback option. If your machine is "catastrophic" (needs everything) depending on condition and age, DDS will make an offer to purchase your machine for refurbishment.

This offer can also be negotiated with product trade as well!

Does my repair come with a warranty?

Yes! DDS offer a 30-Day Labor warranty on all repairs. If your machine has any issues with any repairs we made, the labor is on us!

Example: DDS replaced a new water pump and it stopped working within 30 days, no labor repair will be charged for the repair.

*Caveat: if you mixed cleaning a solution or interior cleaner in the fresh water tank, sorry that's not under warranty. 😉

Schedule an Appointment for Repair

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